Technical Support Interview Questions

Technical Support Interview Questions
Sample or General faqs
What is your basic technical experience and qualifications?
• What technical skills do you possess that would benefit our company?
• What do you know about our products and company?
• Have you used any of our products or similar products/competitors?
• Would you say that you are hands-on type of person?
• What is your expected period for an average call?
• Would you be willing to take training or classes to improve your technical skills?
• What steps do you take for solving a technical problem?
• What tools are most helpful to you when trouble shooting and solving a problem?